mywbet is committed to protecting the privacy and personal data of all players across Malaysia. This Privacy Policy explains in clear terms how we collect your information, why we use it, who we share it with, and the rights you hold over your own data.
This Privacy Policy ("Policy") describes how mywbet ("mywbet", "we", "us", "our") collects, processes, stores, and protects personal data provided by or collected from users ("User", "Player", "you") of the mywbet platform, accessible at https://mywbet.cam (the "Platform").
mywbet is an online gaming and sports betting platform operated for the benefit of Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. We understand that trust is fundamental to our relationship with every player, and we take our obligations as data controller seriously.
This Policy applies to all personal data processed in connection with your use of the mywbet website, mobile platform, customer support services, payment processing functions, and related marketing communications. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:
mywbet collects personal data through several channels in the course of providing its Services to Malaysian players. The categories of personal data we collect include:
When you create a mywbet account, we collect: your full legal name, date of birth, Malaysian identity card number (MyKad) or passport number, residential address, email address, and mobile phone number. This information is required to establish and verify your account identity.
As part of our mandatory KYC verification process, we collect scanned copies or photographs of government-issued identification documents and proof of address documentation. These may include your Malaysian MyKad, passport, driving licence, and utility bills or bank statements issued to your Malaysian address.
We collect records of all financial transactions conducted on the Platform, including deposit amounts, withdrawal requests, bet histories, bonus credits, and payment method details. For Malaysian payment methods such as Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank, we record payment reference numbers and transaction identifiers. We do not store full bank account credentials or card data.
We automatically collect certain technical data when you access the Platform, including your IP address, device type and model, operating system, browser type and version, session duration, pages visited, features used, and approximate geographic location derived from your IP address.
When you contact our customer support team via live chat, email, or other channels, we retain records of those communications, including the content of messages, timestamps, and resolution outcomes.
If you have opted in to receive promotional communications from mywbet, we retain records of your marketing consent preferences and communication history.
mywbet processes your personal data for the following specific purposes:
| Purpose of Processing | Data Categories Used |
|---|---|
| Account creation and identity verification (KYC) | Registration data, KYC documents |
| Processing deposits, withdrawals, and bet settlements | Financial and transaction data |
| Fraud detection, anti-money laundering compliance, and security monitoring | All categories — account, financial, technical |
| Responsible gambling monitoring, including player protection tools and self-exclusion management | Account data, transaction data, usage data |
| Customer support and dispute resolution | Account data, communications |
| Platform improvement, bug fixing, and performance analytics | Technical and usage data |
| Sending promotional offers, VIP notifications, and bonus communications (where consented) | Account data, marketing preferences |
| Compliance with applicable legal and regulatory obligations | All categories as required |
mywbet processes your personal data only where a valid lawful basis exists. The lawful bases on which we rely are as follows:
mywbet does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. We share personal data only in the following limited, controlled circumstances:
To process your deposits and withdrawals, mywbet shares necessary transaction data with our Malaysian payment partners, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and participating Malaysian banking institutions (Maybank, CIMB, Public Bank, Hong Leong Bank, RHB). Data shared is limited to what is strictly necessary to execute and verify each transaction.
mywbet engages third-party KYC verification service providers to assist with identity document validation. These providers are bound by strict data processing agreements and may only use your data for the specific verification purpose for which it was shared.
Our game platform integrations may require the sharing of anonymised or pseudonymised usage data with game studio technology providers to support game functionality, fairness auditing, and session management. No personally identifiable financial data is shared for this purpose.
mywbet will disclose personal data to regulatory authorities, law enforcement agencies, or judicial bodies where required to do so by applicable law, court order, or regulatory obligation. We will notify you of such disclosures where legally permissible to do so.
mywbet uses cookies and similar tracking technologies to enhance your experience on the Platform and to support analytics, security, and performance functions. The categories of cookies we use are as follows:
You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the mywbet Platform.
mywbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.
Upon expiry of applicable retention periods, personal data is securely and irreversibly deleted or anonymised in accordance with mywbet's data destruction procedures.
mywbet implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data security incident that materially affects your personal data, mywbet will notify you in accordance with applicable data breach notification obligations.
As a mywbet player and data subject, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our Data Protection team via the details provided in Section14 of this Policy.
You have the right to request a copy of the personal data mywbet holds about you, along with information about how it is being processed. We will respond to verified access requests within thirty (30) days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support or update your account profile directly.
You may request that mywbet delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. Note that this right is subject to legal retention obligations.
You may request that mywbet restrict the processing of your personal data in certain circumstances, for example while the accuracy of your data is being verified or while an objection to processing is assessed.
Where processing is carried out by automated means on the basis of your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to the processing of your personal data where that processing is carried out on the basis of mywbet's legitimate interests, or for direct marketing purposes. Marketing objections will be honoured immediately.
mywbet employs mandatory age verification as part of its account registration and KYC process. Any account found to belong to a person under the age of 21 will be immediately suspended, KYC documents reviewed, and any deposited funds returned to the originating payment method where possible. Winings associated with such accounts will be forfeited.
If you believe a minor has registered an account on mywbet using false age information, please contact our support team immediately at [email protected] so that appropriate action can be taken without delay.
In the course of providing its Services, mywbet may transfer your personal data to data processors or technology partners located outside of Malaysia. Such transfers occur where, for example, game platform technology is hosted in data centres in other jurisdictions, or where identity verification services operate from international locations.
Where personal data is transferred internationally, mywbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Malaysian data protection laws. Such safeguards include contractual data processing agreements, standard contractual clauses, and data protection impact assessments where applicable.
mywbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform functionality. The effective date at the top of this Policy will be updated accordingly upon each revision.
Where amendments are material — for example, changes to the categories of personal data collected, new sharing arrangements, or changes to retention periods — mywbet will notify registered Users via email to their registered address. Your continued use of the Platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed of how mywbet manages and protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy, the processing of your personal data, or the exercise of your data rights, please contact the mywbet Data Protection team through any of the following channels. All data-related enquiries are handled with strict confidentiality.
At mywbet, data protection is not a formality — it is a fundamental operating standard. Here are the core commitments underpinning our approach to your privacy as a Malaysian player.
Every byte of data transmitted between your device and the mywbet platform is protected by bank-grade 256-bit SSL encryption, preventing interception by any third party.
mywbet does not sell, rent, or trade your personal data to advertisers, data brokers, or unrelated third parties. Your information stays within our controlled network of service partners.
Rigorous identity verification ensures that only legitimate account holders can access and withdraw funds — protecting you from account fraud and unauthorised access.
Access, correct, delete, or port your data at any time. mywbet processes all verified data rights requests within 30 calendar days with full transparency on outcomes.
We keep your data only as long as legally required and operationally necessary. Upon expiry of applicable retention periods, data is securely and irreversibly deleted.
Our support team handles all data privacy queries around the clock. Whether you're a player in Kuala Lumpur or Penang, help is always available via live chat or email.
mywbet is built on trust — secure payments, transparent practices, and genuine respect for every Malaysian player's privacy. Explore our full platform with confidence.
For players aged 21 and above only. Please gamble responsibly. Review our Terms & Conditions and Responsible Gambling pages.